1. How to get help
For anything about an order, a pre-order, shipping, a return or your account, email us at support@xtremotivation.com.
2. What to include
- The email address on your account.
- Your order reference.
- For a return, your Return ID so we can match your request quickly.
- A clear description, with photos if the item arrived faulty or damaged.
3. Response time
We aim to reply as quickly as we can, usually within a few business days. Response times can be longer right after a drop closes, when message volume is highest.
4. Common topics
- Pre-order and cancellation: see Pre-order Terms.
- Returns and refunds: see Returns & Refunds.
- Shipping and delivery: see Shipping.
- Your data: see Privacy Policy.
5. Hours
Support is handled on business days, Central European Time. Messages received outside these hours are answered on the next working day.