1. How to get help
For anything about an order, a pre-order, shipping, a return or your account, email us at support@xtremotivation.com [PLACEHOLDER: confirm this is the live support address].
2. What to include
- The email address on your account.
- Your order reference.
- For a return, your Return ID so we can match your request quickly.
- A clear description, with photos if the item arrived faulty or damaged.
3. Response time
We aim to reply within [PLACEHOLDER: target response time, e.g. business days]. Response times can be longer right after a drop closes, when message volume is highest.
4. Common topics
- Pre-order and cancellation: see Pre-order Terms.
- Returns and refunds: see Returns & Refunds.
- Shipping and delivery: see Shipping.
- Your data: see Privacy Policy.
5. Hours
Support hours are [PLACEHOLDER: support hours and time zone]. Messages received outside these hours are answered on the next working day.