1. This is a pre-order
Items in this drop are sold on pre-order, under the RETURN BATCH model. You reserve a piece from a limited batch. The item is not in stock for immediate shipping at the time of order. By placing a pre-order, you confirm that you have understood and accepted the points below.
2. Payment is charged at order time
Your payment is charged in full at the moment you place your order, not at shipping. This funds the production of the batch. Payment is processed by Stripe (and PayPal where offered). No false scarcity is used: the only limit is the real capacity of the batch.
3. Production starts when the window closes
Production of the batch starts after the pre-order window closes. We wait for the batch to be confirmed before launching manufacturing: this is why pieces are produced in a limited run rather than held in open stock.
4. Latest delivery date
Each batch has a latest delivery date. It is shown at checkout before you pay and recalled in your order confirmation email. This date is contractual (article L.216-1 of the French Consumer Code): we deliver your order at the latest on that date. We may deliver earlier. We notify you by email at each stage (order confirmed, batch closed, production started, shipped). See our Shipping page for zones and preparation.
If we do not deliver by that date, you may enjoin us, by registered letter with acknowledgement of receipt or in writing on another durable medium (an email to our Support address works), to deliver within a reasonable additional period. If we still have not delivered within that period, you may terminate the contract in the same way. The contract is terminated when we receive your letter or message, unless we have delivered in the meantime. You may terminate immediately, without setting an additional period, if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was an essential condition of the contract for you (article L.216-6 of the French Consumer Code). Once the contract is terminated, we refund all sums paid, including delivery costs, at the latest within 14 days.
5. Limited quantity per batch
Each batch is produced in a limited quantity. Once a size or item is fully reserved, it is no longer available in that batch. We do not guarantee restocks. This limit reflects real production capacity, with no countdown timer and no artificially inflated stock.
6. Cancellation before shipment
You can cancel your pre-order at any time until your item ships, whatever the production stage of the batch, and be refunded in full, including delivery costs. You do not have to give a reason. To cancel, contact us via the Support page with your order reference. This is your right of withdrawal, which you may exercise as soon as the contract is concluded (article L.221-18 of the French Consumer Code). We refund you at the latest within 14 days of receiving your request.
7. Right of withdrawal after delivery
Once your item has shipped, you keep your statutory right of withdrawal: you have 14 days to withdraw without giving a reason, from the day you, or a third party other than the carrier designated by you, take physical possession of the goods (article L.221-18 of the French Consumer Code). If one order is delivered in several parcels, the period runs from receipt of the last one. The procedure, the return costs and the model withdrawal form are set out on the Returns and refunds page.
Our pieces are produced in standard sizes, not to your specifications: the exception for goods made to the consumer's specifications or clearly personalised (article L.221-28, 3° of the French Consumer Code) does not apply to them. Producing a piece after the window closes does not limit your right to cancel or withdraw.
8. Refunds
Refunds are made to the original payment method, at no cost to you. After a withdrawal following delivery, we refund all sums paid, including standard delivery costs, at the latest 14 days after being informed of your decision; we may defer the refund until we have recovered the goods or until you have provided proof of dispatch, whichever happens first (article L.221-24 of the French Consumer Code). The time for the amount to appear on your statement then depends on your bank or payment provider.
9. If a batch cannot be produced
In the rare case where a batch cannot be produced (for example a supplier failure), we cancel the pre-orders concerned and refund them in full to the original payment method.
10. Recording of the terms
A snapshot of these pre-order terms, including the latest delivery date that applies to your order, is recorded with your order at the time of purchase, so that each party keeps a record of what was agreed.