1. Countries open in this batch
This batch ships to five countries: France, Germany, the United Kingdom, the United States and Canada. These are the destinations open for payment right now. We start here on purpose, so every parcel of this first batch is prepared and tracked properly.
Your country is not on the list? Write to us from the Support page. Tell us where you are and what you want, and we will look at how to handle your delivery, case by case. Nothing is automated for those destinations: you get a real answer from us, not a form rejection.
2. Rates
Shipping cost is calculated at checkout from your destination country and quantity. The exact amount, including any per-item surcharge, is always shown before payment, so you see the final total before you confirm. Starting rates for this batch:
- France: from 4.90 EUR.
- Germany: from 6.90 EUR.
- United Kingdom: from 9.90 EUR.
- United States and Canada: from 11.90 EUR.
3. Customs and import taxes
No VAT is charged on our prices (VAT not applicable, art. 293 B CGI). For destinations outside the EU customs territory, which here means the United Kingdom, the United States and Canada, customs duties or import taxes may apply on arrival. Any such charges are borne by the recipient. Deliveries within the EU do not normally incur customs charges.
4. Preparation and dispatch
As this is a pre-order, shipping happens after the batch is produced. Each batch has a latest delivery date, shown in the site status band and at checkout before you pay, and recalled in your order confirmation. This date is contractual: it already accounts for manufacturing, quality control and carrier lead times. Orders are prepared and shipped manually from our own stock once the batch is ready.
5. Delivery times
Once your item is shipped, transit time depends on the destination country and the carrier. Whatever the transit time, your order is delivered at the latest on the latest delivery date recorded with your order. Your remedies if that date is exceeded are set out in the Pre-order terms.
6. Carrier and tracking
Parcels are shipped with a carrier suited to the destination. Where tracking is available, we email you the tracking link as soon as your order ships.
7. Addresses and failed delivery
Please make sure your delivery address is complete and accurate. We are not responsible for delays or losses caused by an incorrect address. If a parcel is returned to us as undeliverable, we contact you to arrange a reshipment, which may incur additional postage.
8. Questions
For any question about your shipment, contact us via the Support page with your order reference.