1. Countries open in this batch
This batch ships to five countries: France, Germany, the United Kingdom, the United States and Canada. These are the destinations open for payment right now. We start here on purpose, so every parcel of this first batch is prepared and tracked properly.
Your country is not on the list? Write to us from the Support page. Tell us where you are and what you want, and we will look at how to handle your delivery, case by case. Nothing is automated for those destinations: you get a real answer from us, not a form rejection.
2. Rates
Shipping cost is calculated at checkout from your destination country and quantity. The exact amount, including any per-item surcharge, is always shown before payment, so you see the final total before you confirm. Starting rates for this batch:
- France: from 4.90 EUR.
- Germany: from 6.90 EUR.
- United Kingdom: from 9.90 EUR.
- United States and Canada: from 11.90 EUR.
3. Customs and import taxes
Product prices are shown VAT included. For destinations outside the EU customs territory, which here means the United Kingdom, the United States and Canada, customs duties or import taxes may apply on arrival. Any such charges are borne by the recipient. Deliveries within the EU do not normally incur customs charges.
4. Preparation and dispatch
As this is a pre-order, shipping happens after the batch is produced. The target ship date is shown in the site status band; it is indicative, not contractual, and may shift with manufacturing, quality control and carrier lead times. Orders are prepared and shipped manually from our own stock once the batch is ready.
5. Delivery times
Once your item is shipped, delivery time depends on the destination country and the carrier. Any transit estimate is a carrier estimate, not a contractual commitment. See the Pre-order terms for how the overall target date is set.
6. Carrier and tracking
Parcels are shipped with a carrier suited to the destination. Where tracking is available, we email you the tracking link as soon as your order ships.
7. Addresses and failed delivery
Please make sure your delivery address is complete and accurate. We are not responsible for delays or losses caused by an incorrect address. If a parcel is returned to us as undeliverable, we contact you to arrange a reshipment, which may incur additional postage.
8. Questions
For any question about your shipment, contact us via the Support page with your order reference.